Types of Information We Collect
When you register and use the 21a platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account & Identity Information
This includes your full name, date of birth, email address, phone number, and registered password. This information is required to create and manage your account and to verify your identity before financial transactions are processed.
Payment & Transaction Information
We record transaction details including deposits, withdrawals, and betting history in MYR (RM). Bank card or e-wallet details such as Touch 'n Go and GrabPay are stored in encrypted format and cannot be directly accessed by internal staff except for legitimate verification purposes.
Device & Browser Information
We automatically record your IP address, device type, operating system, browser type, and screen resolution when you access the 21a platform. This data is used to detect suspicious activity, optimise platform display, and diagnose technical issues.
Usage Data
This includes pages visited, session duration, games accessed, and actions taken on the platform. This data helps us understand usage patterns and improve the overall user experience.
How We Use Your Information
Personal information is used to create, verify, and manage your account on the 21a platform. This includes the login process, password recovery, and identity verification when required by applicable regulations.
Financial data is used solely to process deposits and withdrawals in MYR (RM), verify payments, and maintain accurate transaction records for accountability and security purposes.
Device information and usage data are analysed to detect and prevent fraudulent activity, money laundering, and unauthorised account access. This protects all users on the 21a platform.
Anonymised usage data is used to understand how users interact with the platform, identify areas that need improvement, and ensure a smoother experience — particularly on mobile.
Your email address and phone number are used to send important account notifications, transaction confirmations, and security alerts. We do not send marketing communications without your prior consent.
Use of Cookies and Tracking
The 21a platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:
- Session Cookie: Required to maintain your login session while using the platform. This cookie is automatically deleted when you close your browser.
- Preference Cookie: Saves your preferences such as display language and layout settings, making future sessions more convenient.
- Analytics Cookie: Used to analyse platform usage patterns in aggregate and anonymised form. This data helps us understand which pages are visited most frequently and where users encounter difficulties.
- Security Cookie: Helps detect suspicious login attempts and protect user accounts from unauthorised access.
You can manage your cookie settings through your browser preferences. However, disabling session cookies may affect your ability to log in and use core features on the 21a platform.
Data Storage, Security & Sharing
All data transmitted between your device and 21a's servers is protected using SSL/TLS encryption. User passwords are stored in a one-way hashed format and cannot be recovered in their original form, even by 21a staff.
Sensitive financial information such as bank account numbers is stored in encrypted format and is only accessible by approved payment systems for legitimate purposes.
21a does not sell or rent users' personal information to third parties for marketing purposes. Your information may be shared with legitimate payment service providers (such as local e-wallet processors) solely to complete your transactions.
Where required by Malaysian law, 21a may be obligated to disclose user information to the relevant authorities upon receipt of a valid official directive.
User Rights Regarding Personal Data
As a user of the 21a platform, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold on your account. Requests can be submitted through 21a's customer support channels and will be processed within fourteen (14) business days.
Right to Rectification
If you find that any information in your account is inaccurate or outdated, you can update it through the account settings section or by contacting our support team. Corrections to primary identity information may require supporting documents to be submitted.
Right to Erasure
You may request to close your account and have your personal data deleted. However, certain records may need to be retained by 21a to comply with legal and regulatory requirements, including financial transaction records mandated by Malaysian legislation for specified retention periods.
Right to Object to Processing
You have the right to object to the use of your data for marketing communications at any time. Please submit this request to our support team by email at [email protected] and it will be actioned within seven (7) business days.
Policy Amendments and How to Contact Us
21a reserves the right to amend this privacy policy at any time to reflect changes in data processing practices, legal requirements, or technological developments. Any material changes will be communicated to users via in-platform notifications or registered email at least seven (7) days before taking effect.
The "Effective Date" at the top of this page will be updated whenever changes are made. We encourage users to check back here periodically.
If you have any questions, concerns, or would like to submit a request regarding your personal data, you can reach us via:
- Email: [email protected]
- In-account support: Log in and use the help centre
- General enquiries: Check FAQ page
All privacy-related enquiries will be responded to within three (3) business days.
Your Data Is Safe with 21a
We are committed to protecting the privacy of every user in Malaysia. If you have further questions about how we handle your personal data, check the FAQ us or contact our support team directly.